We take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it and your rights in relation to it. We will never sell your data.
If you have any questions, contact us at hello@quietgiants.co.uk.
01
Who We Are
Quiet Giants Group Ltd is the data controller for personal data collected through this website and our services. We are registered in England and Wales (Company No. 17020070). Our registered office is Suite 3 Highfield House, Congleton Road, Scholar Green, Stoke-on-Trent, ST7 3SY.
For any privacy-related enquiries, contact us at hello@quietgiants.co.uk.
02
What Data We Collect
We may collect the following categories of personal data:
- Contact information — name, email address, phone number, company name when you contact us or submit an enquiry
- Communication data — the content of emails, messages or calls you have with us
- Usage data — how you interact with our website, including pages visited, time on site and referral source, collected via cookies and analytics tools
- Technical data — IP address, browser type, device information and operating system
- Business data — information about your business that you share with us during an engagement
03
How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries and communicate with you about our services
- To deliver and manage the services we have agreed to provide
- To send relevant updates, insights or information where you have consented to receive them
- To improve our website and understand how visitors use it
- To comply with our legal and regulatory obligations
- To manage our business relationships and internal records
We will only process your data where we have a lawful basis to do so — most commonly where it is necessary to perform a contract with you, where you have given consent, or where it is in our legitimate business interests.
04
Cookies
Our website uses cookies — small text files placed on your device — to improve your experience and help us understand how the site is being used. We use the following types of cookies:
- Essential cookies — necessary for the website to function and cannot be disabled
- Analytics cookies — help us understand traffic and usage patterns (e.g. Google Analytics)
- Preference cookies — remember your settings and preferences
You can control cookies through your browser settings. Disabling certain cookies may affect your experience of the website.
05
Who We Share Data With
We do not sell, rent or trade your personal data. We may share data with trusted third parties only where necessary:
- Service providers who support our operations (e.g. website hosting, CRM, analytics platforms)
- Professional advisors such as accountants or solicitors where required
- Regulatory authorities or law enforcement where legally required
All third parties are required to handle your data securely and in accordance with applicable data protection law.
06
How Long We Keep Your Data
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. In general:
- Client and project data is retained for 6 years following the end of an engagement in line with UK tax and accounting requirements
- Enquiry and contact data is retained for up to 2 years where no engagement follows
- Website analytics data is retained in accordance with our analytics provider's retention settings
07
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — to request a copy of the personal data we hold about you
- Right to rectification — to request correction of inaccurate or incomplete data
- Right to erasure — to request deletion of your data where there is no legitimate reason for us to continue processing it
- Right to restrict processing — to request that we limit how we use your data in certain circumstances
- Right to data portability — to receive your data in a structured, machine-readable format
- Right to object — to object to processing based on legitimate interests or for direct marketing
To exercise any of these rights, contact us at hello@quietgiants.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
08
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These include secure hosting, access controls and regular review of our data handling practices.
No method of transmission over the internet is 100% secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security.
09
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The most current version will always be available on this page. We recommend checking periodically for updates.